Very poor customer service experienced today at KFC Edward Street. We visited as a family—my wife, our two children, and myself—and placed an order through the kiosk, spending around €40 on meals.
After receiving our food, we politely asked for straws, but the staff completely ignored us for 5–10 minutes while we stood in front of them. This was very embarrassing and frustrating, especially in front of our children.
If there is a charge for items like straws or ketchup, this should be clearly included in the ordering system so customers can pay. We have no issue paying, but being ignored like this is unacceptable.
We have visited this location before without any issues, but this experience was extremely disappointing and ruined what should have been a pleasant family meal. The staff need to improve their attitude and treat customers with basic respect.
We’re truly sorry to hear about your experience at KFC Edward Street. It's disappointing to know that the service you received did not meet our usual standards. We understand how frustrating it can be to feel ignored, especially in front of your family. Your feedback regarding the straws and customer service will be shared with our team as we strive to improve. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future.
